Find answers to your technical support questions for Linxus Internet’s high-speed internet services in North Texas.
To verify if you’re in a known outage, visit our real-time Network Status Page or call our 24/7 tech support line at 855-546-9871 for automated outage notifications.
If you’ve checked our Network Status Page and reviewed our troubleshooting tips but still have issues, call our 24/7 tech support at 855-546-9871 or email Loading... to create a support ticket.
Any broadband router with an Ethernet WAN port works with our high-speed internet. Cable/DSL modems are not compatible. For plans above 100 Mbps, ensure your router supports those speeds. For homes over 2,000 sqft or multi-level, we recommend a mesh router system to eliminate Wi-Fi dead zones.
Linxus Internet has no contracts, so you can change your plan anytime. Upgrades incur a prorated charge, while downgrades add a prorated credit to your account. No equipment upgrades or technician visits are typically needed, as changes are made remotely within 5 minutes. Contact us at 855-546-9871 or email Loading... to adjust your plan.
Fixed Wireless is a broadband internet service using radio-frequency antennas. It avoids the latency of satellite internet by using line-of-sight technology between an antenna at your home and our tower. Elevation, trees, or buildings may affect connectivity, determined by our technician.